Return & Exchange Policy
Easy Peasy Return Policy
*** NEW RETURN POLICY AS OF 01/29/2020 ***
Thank you for shopping Homegrown Hearts. We hope you enjoy your item(s) but we understand if you are not completely in love with it. If you are not completely satisfied with your order, send them back to us and you’ll receive a refund back to your original form of payment . We know ordering online can be tricky but we want to make it an easy peasy process for you.
IMPORTANT INFORMATION: To initiate a return, you will need to email us in advance at firstname.lastname@example.org. This is to ensure your return or exchange is handled correctly. We will email you back with a prepaid return shipping label. For Canada orders you will be responsible for shipping back to us if return is needed and no exchanges. If you need to exchange, please return back to us for a refund and then reorder.
Returns will have $5 deducted from refund amount for return shipping and processing fee. At this time there is no deduction for size exchanges.
Please email us at email@example.com stating the invoice/order number and reason for return. To exchange item for a different size, please state size needed so that we can check if in stock. If you received a damage item, please contact us within 2 business days from the date you receive your order. Once you receive the return mail label, please drop off at your local USPS office within the next 2 business days. Returns that are not returned in a timely manner will not be processed.
The following requirements must be met.
- We accept returns within 14 days from the date you receive your order. We will accept returns only if an email has been sent to us first.
- No returns, refunds, or exchanges on Items marked as SALE, accessories, scarfs, socks, hats, or intimates/under garments. Items purchased at full price with a discount code are eligible for return.
- Items must be returned with original tags attached and in original condition. Items will not be accepted if they have been worn, washed, tag missing, or damaged (damage items include but not limited to stains, makeup stains, rips/tears, deodorant marks, smells of smoke, perfume, odors, animals or pet hair). Shoes with scuffs or wear on bottom or inside soles will not be accepted.
- Shipping costs (if any) are not refundable.
- Items must be returned with original invoice.
- We will process your return as soon as we receive the product back but please allow extra time for your bank to process.
IMPORTANT INFORMATION: Returns sent back that do NOT meet the above criteria will be subject to a 20% restocking fee or subject to being returned back to you. We have the right to refuse returns if policy is being abused.