Shipping & Returns Information
We now offer FREE SHIPPING! (U.S. orders only)
$18 Flat rate shipping to Canada. Free shipping for Canada orders over $150. PLEASE NOTE: customers are responsible for paying duties/brokerage fees.
We currently ship within the United States and Canada only. If you live outside of the United States or Canada, please contact us for shipping costs.
All orders are shipped out of Clearwater, FL.
STANDARD SHIPPING through USPS is FREE on U.S. orders only
We do offer a shipping offer through UPS for $7 flat rate.
We typically ship out the next business day but we ask that you please allow 1 to 3 business days for processing time. We promise to process as quickly as possible. Orders cannot be canceled after being placed. Once payment is received an order is processed, your order will be shipped out through USPS (unless special arrangements have been made or you live outside of the U.S.). Please allow 1 to 5 business days for shipping time. Orders will come with a tracking number. Expect longer shopping time if you live outside of U.S.
IMPORTANT INFORMATION: Please make sure your shipping address is correct. Once your order has been shipped it is not Homegrown Hearts responsibility for lost or stolen packages. You will need to contact your local post office. Please submit all claims to the United States Postal Service.
>>>>> CLICK HERE TO SUBMIT RETURN/EXCHANGE <<<<<
Thank you for shopping Homegrown Hearts. We hope you enjoy your item(s) but we understand if you are not completely in love with it. If you are not completely satisfied with your order, send them back to us and you’ll receive a refund back to your original form of payment . We know ordering online can be tricky but we want to make it an easy peasy process for you.
IMPORTANT INFORMATION: To initiate a return, CLICK HERE. This is to ensure your return or exchange is handled correctly. We will email you back with a prepaid return shipping label. For Canada orders you will be responsible for shipping back to us if return is needed and no exchanges. If you need to exchange, please return back to us for a refund and then reorder.
Returns will have $5 deducted from refund amount for return shipping and processing fee. At this time there is no deduction for size exchanges.
If you received a damage item, please contact us within 2 business days from the date you receive your order at firstname.lastname@example.org. Once you receive the return mail label, please drop off at your local USPS office within the next 2 business days. Returns that are not returned in a timely manner will not be processed.
The following requirements must be met.
- We accept returns within 14 days from the date you receive your order. We will accept returns only if an email has been sent to us first.
- No returns, refunds, or exchanges on Items marked as SALE, accessories, scarfs, socks, hats, or intimates/under garments.
- No returns, refunds, or exchanges on items that have a discount of 25% or more applied to them are FINAL SALE and DO NOT qualify for a return of any kind.
- Items must be returned with original tags attached and in original condition. DO NOT TEAR OFF TAGS OR YOUR RETURN WILL BE SENT BACK TO YOU AT YOUR COST. Items will not be accepted if they have been worn, washed, tag missing, or damaged (damage items include but not limited to stains, makeup stains, rips/tears, deodorant marks, smells of smoke, perfume, odors, animals or pet hair). Shoes with scuffs or wear on bottom or inside soles will not be accepted.
- Shipping costs (if any) are not refundable.
- Items must be returned with original invoice or a sheet of paper with your order number written on it.
- We will process your return within 5 - 7 business days of when we receive the product back but please allow extra time for your bank to process.
IMPORTANT INFORMATION: Returns sent back that do NOT meet the above criteria will be subject to a 20% restocking fee or subject to being returned back to you at your cost. We have the right to refuse returns if policy is being abused.